BHM Golf Sucks

Refund Coming???

2009-09-02T11:36:00.000-07:00

I got an email from a real law firm today, CC'd to the AG's office, and apparently my refund really is coming! If I lived closer (I live in Canada), I might not take the money just for the fun of going to court someday but right now I think I'll just take the money. Nothing was mentioned about taking my blog down once I get a check...

"This firm represents BHM Golf in its suit with the Illinois Attorney General's office and we are endeavoring to make restitution to any individuals who are owed funds or merchandise by BHM Golf. Your complaint and restitution amount of $173.00 are not being disputed by BHM Golf with the IL Attorney General's office, and any communications you may have previously received from BHM Golf were meant to be attempts to try and make up for the delay in processing your refund by offering you merchandise of greater value than the amount you are currently owed, and to reach you so that your complaint could be settled without further delay. I sincerely apologize if any previous communications were misleading as to that respect. BHM is completely willing to send you a check for the amount owed you at this time if you agree that, upon receipt of your refund check and its clearing in your bank account, you will acknowledge the receipt of funds and agree to have your complaint deemed resolved, by email or other written or verbal communication to the IL Attorney General's office."

You might want to contact the IL Attorney General's office if you are owed amounts by Brian? Not sure if it is too late to join in on the legal action.

2008-01-09T22:19:00.000-08:00

Please do not contact BHM's webserver (why develop). After initial website creation, they are not actively involved with the website, and emailed me to tell me so. I am sorry for any confusion that may have existed in my previous posts.

AG Ilinois Suing Brian H. Meyer!!!!!

2008-01-03T17:02:00.000-08:00

http://www.ag.state.il.us/pressroom/2007_12/20071228b.html

"Attorney General Lisa Madigan filed a lawsuit today against a DuPage County online sporting goods retailer who faces a range of allegations including the failure to provide consumers with purchased products. The suit, filed in DuPage County Circuit Court, names Brian H. Meyer, doing business as BHM Golf of Villa Park, as the defendant."

"Madigan's lawsuit alleges that Meyer violated the Illinois Consumer Fraud and Deceptive Business Practices Act and asks the court to prohibit Meyer from engaging in the business of selling sporting goods over the Internet and from further violating Illinois' consumer protection laws. The lawsuit seeks restitution to consumers and court costs."

"In addition, Madigan's suit seeks a civil penalty of $50,000 and additional penalties of $50,000 for each violation found to have been committed by Meyer with the intent to defraud."

My stuff is in the mail to the AG Illinois Consumer Protection Division but I am calling the 1-800 # to see if I can somehow get added, not sure if this is a class action, but it does mention restitution for consumers and I hope to be included!

Paypal

2007-12-31T13:45:00.001-08:00

I did contact PayPal and made an official complaint about BHM and their business practices. The rep seemed interested, but who knows if the complaint went any further...

Ecco Shoes

2007-12-31T13:36:00.000-08:00

I didn't order Ecco shoes, but Brian sells them. And for some reason he sent me an email from Ecco customer service about another problem he is having (this is around when I contacted some manufacturers, and then Tiger Shark contacted Brian and he got royally pissed). Customer was sent wrong size and colour of shoes, sent them back, Ecco issued BHM refund, BHM did not issue customer refund. Customer contacts Ecco.

Ecco customer serivce then contacted their rep who was to deal with Brian. So please contact Ecco customer service if you are having troubles with an Ecco order and add to the complaints. They at least have acknowledged complaints before.

Illinois Attorney General

2007-12-31T13:30:00.000-08:00

Since I finished exams and have some time off school I finally got my package ready to send to the Illinois AG: Consumer Fraud Bureau. They asked for all documents so it is maybe 50 pages of email, credit card statements, phone records, invoice...At this point I think me dealing directly with Brian is futile as his bag of excuses is infinite.

www.illinoisattorneygeneral.gov

Next step is Internet Crime Complaint Center:
http://www.ic3.gov/

"refund" going to paypal...I didn't order through paypal

2007-12-11T18:24:00.000-08:00

So....Brian says my refund is going to paypal. i called tonight and he was rather apologetic. Well, ostensibly.

I didn't order through paypal! I checked my record for the past year, plus transaction shows up on my credit card as BHM, not paypal (which it would if I had ordered paypal). So perhaps he is trying to get me into the paypal scam.

This is after he twice stated in email "I have refunded your credit card." I emailed him today asking where the refund is and now he says he cannot refund via credit card because it is too late...and then he is convinced I ordered through paypal...Asked him why I have to email him to find out this info, a regular merchant would contact the customer.

Credit card won't do anything, it is too late now.

I am calling paypal, just to file a complaint about Brian in general and double confirm that there is no transaction.

Refund Coming?

2007-11-21T15:21:00.000-08:00

So the clubs were returned to Villa Park from Oregon.

Since I've been playing hardball, Brian is trying to be "nice". He has offered me a further discount on the clubs. Would I pay $95 for the clubs, and he will refund my original bill? No thanks. I don't want to be sending more money!

It took about 5 emails before he understood that I wanted a refund and I did not want the clubs from him under any circumstances. Again, he insisted that I speak to him over the phone. I refused, insisted again on a refund and said he would not change my mind whatever he said.

No refund yet. Wouldn't be suprised if he says he is mailing a cheque to Oregon.

Calling at 11:30 pm?

2007-11-14T22:30:00.000-08:00

What retailer calls a customer at 11:30 pm? I was doing homework late tonight, and BHM called (or so says my call display--didn't feel like a chat with Brian right before bed). Good chance I, or someone in my household, could have been sleeping. He probably didn't know the time difference between my home and Chicago, but it was 12:30 am in Chicago!

Return to Sender

2007-11-14T09:30:00.000-08:00

So after I told Brian he couldn't reroute orders to Canada because there was no information for customs with the parcel, he tries, fails, and now the package (1lb--for clubs?) is going back to BHM HQ in Villa Park.

Now I am insisting on the refund since the package is going back, thinking of sending the registered mail letter, and filing a complaint with the Internet Crime Center (no point in waiting until he screws up again?).

Look who I fonud! (you've been warned...)
http://webcenter.match.love.compuserve.com/online-dating/Illinois/Oakbrook-Terrace/singles.html

Could I expect anything more?

2007-11-10T08:39:00.000-08:00

Well...BHM thinks they have corrected the address issue by contacting UPS and giving them the old address AGAIN. UPS has no record of my corrrect address.

Also, in reponse to my previous emails/complaints, BHM is now stating:
1. the clubs were lost on the first shipment. This is not what I was told earlier. I was told that the clubs had been returned, that BHM had sold them to a different customer, and then ordered a set for me. Which took 3 months!
2. the clubs are discontinued...if it was going to be so hard for BHM to get the clubs, why not tell me and say "please choose a different set of clubs for the same cost".

BHM's website still lists these clubs as "drop ships in 3-5 days from the manufacturer"...

I am now insisting on a refund as my only remedy.

How to Deal with BHM

2007-11-08T08:03:00.000-08:00

Trying to get resolution myself, here are some steps one could take:
1. Contact the Better Business Bureau of Chicago and file a complaint
http://www.bbb.org/

2. Contact your credit card company and/or paypal.

3. File a complaint with the Internet Crime Complaint Center. Apparently, this has gotten resolutions for some customers.
http://www.ic3.gov/

4. Contact the supplier (the one who is "delayed" and is the cause of the backordered clubs) and let them know how BHM treated you. If the supplier lists BHM as an authorized dealer, ask the supplier if BHM is someone they really want to recommend to potential customers on their website.
Bridgestone: http://www.bridgestonegolf.com/en/contact.aspx
Wilson: http://www.wilson.com/wilson/staff/general.jsp?CONTENT%3C%3Ecnt_id=10134198673952647&FOLDER%3C%3Efolder_id=2534374302757315
Precept: http://www.preceptgolf.com/en/contact.aspx
Tiger Shark: http://www.tigersharkgolf.com/contact.html
Nickent: http://www.nickentgolf.com/ab_contact-information.shtml

7. Contact the Office of the Attorney General (Illinois) and file a complaint with the consumer protection division.
http://www.illinoisattorneygeneral.gov/consumers/index.html

History of the problem with BHM

2007-11-07T12:27:00.000-08:00

On June 26, 2007 I ordered 3 items from the BHM golf website (www.bhmgolf.com). At all times on the phone and via email I have dealt with Brian H. Meyer.Payment amount was $171.98 on my American Express credit card.
Maxfli Noodle Ice Multi Color Golf Balls Dozen ( 1)
Wilson ProStaff Ti Gloves Left Hand -ML (1)
Wilson Tour RX Ladies Complete Set Right Handed Ladies Complete Set (1)

I was told that these items would be shipped soon. The PDF invoice that was sent to me stated "Items shipped June 27".Since I was going to the USA on vacation, I had requested that the items be shipped to my vacation area(instead of Canada). This would have worked had the items actually been shipped on June 27--they would have arrived to my vacation destination a few days before I left. Note that his website promises shipping within two days!

I called BHM to get a tracking number since it was stated the items were shipped. This was around July 1. BHM yelled at me over the phone for being impatient and said they would email the tracking number when it arrived. The items had not been shipped yet.

I told BHM that since they had not been shipped yet, they would have to be shipped to a different address. I emailed them with an explanation and the new address. BHM emailed back:"Sorry for the confusion also. thank you for your wonderful prompt service. the extra stuff willl ask as shipping and your set of tour lx set of clubs shipped out today to us.. then we ship to you. Thank you."I took it that they understood my request, but I don't think they read my email.

BHM then shipped the clubs to the OLD (wrong) address. I got a tracking number for this July 15 (not at all what was the shipping date on the invoice). Fedex then returned the clubs to BHM (I contacted Fedex to try and get the clubs rerouted).

Attempts since then have been made to get the clubs shipped to me. In August, BHM said that they had sold my clubs to someone else but were reordering them and would ship to me (for free). On August 9, 2007 in an email BHM stated the clubs would be shipped "next week".

In September, BHM said they were still ordering the clubs but something was wrong with the supplier.Later in September, BHM's Brian Meyer said he was not at work, not dealing with orders because his girlfriend was in a car accident. Based on internet research I do not beleive this.

In October, BHM keeps telling me they are ordering more clubs, then they will ship to me.

This was the same story when I called then November 1.

One of the more recent emails, on October 23 Brian H. Meyer stated the clubs were shipped to me: "Allison,shipped to you on monday.. you should see them by the end of the week. let me know.Thank you Brian H. Meyer1 800 GOLF BHM1-800 465-3246sales@bhmgolf.comwww.bhmgolf.com1-630-782-06431-630-212-5124 Cell 1-630-563-1353 Fax"

In fact, they have not been shipped yet, nor had they arrived to the store.Any time I request a refund, he says he still wants to ship to me.

Now, November 6, the clubs were again shipped to the old address! What is also confusing is that UPS tracking states the parcel weighs 1lb.

At this point, I have conatcted the Better Business Bureau of Chicago, plus I'm considering finding legal representation. The Attorney General of Illinois has a Consumer Protection Division and I am contacting them with my story. Google "BHM Golf" and you will see I am not the only one!

BHM Golf sucks!

Wrong address again

2007-11-07T12:20:00.000-08:00

BHM sent my clubs to the wrong address for the second time. I should have never ordered from them. At some point I think I should give up, but then Brian would win. On the other hand, he continues to spend money to ship my golf clubs to the wrong location.

BHM Golf Sucks!